Terms & Conditions

1. Acceptance of Terms

By creating a SyncCare account, logging into our platform, or accessing our scheduling and coordination services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you represent a healthcare clinic or group, you represent that you have the authority to bind such entity to these Terms.

2. Description of Service

SyncCare provides an automated scheduling waitlist filling, two-way SMS communication, and insurance benefit balance tracking software-as-a-service (SaaS).

Important Disclaimer: SyncCare is a software utility platform. We are not a healthcare provider, insurer, or clinic. We do not provide clinical medical advice, diagnostics, or treatment. We do not store medical charts, clinical treatment logs, or diagnoses. Clinics and practitioners remain entirely responsible for clinical decisions and direct patient interactions.

3. Account Eligibility & Security

To register an account as a clinic, practitioner, or patient:

• You must provide accurate, current, and complete information during registration.
• You are responsible for safeguarding your login credentials.
• You must immediately notify SyncCare at support@synccare.app of any unauthorized access, suspicious behavior, or breach of security.

4. Billing & Subscriptions

For clinic accounts, the following subscription rules apply:

• Free Trial: Clinics enjoy a 30-day free trial. No credit card is required to sign up.
• Subscription Billing: Monthly subscription fees are billed in Canadian Dollars (CAD) at the beginning of each cycle.
• Cancellation: You can cancel your subscription at any time. Upon cancellation, your account will remain active until the end of the current billing period, with no further charges. No partial refunds are provided.

5. Acceptable Use Policy

You agree not to use SyncCare to:

• Transmit unsolicited commercial SMS or spam messages.
• Impersonate any practitioner, healthcare brand, or clinic without authorized ownership.
• Decompile, reverse-engineer, or attempt to extract source code from the platform.
• Store or transmit materials violating patient confidentiality or intellectual property rights.

6. Jurisdiction & Governing Law

These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the **Province of Ontario** and the federal laws of **Canada** applicable therein, without regard to conflict of law principles. Any dispute arising out of this agreement shall be submitted to the exclusive jurisdiction of the courts of Sudbury, Ontario, Canada.

7. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify clinics and practitioners of major structural updates via email or dashboard notifications. Continued use of the platform after updates take effect constitutes your acceptance of the revised Terms.